“A cynic is not merely one who reads bitter lessons from the past, he is one who is prematurely disappointed in the future.” – Sidney J. Harris

Wednesday, May 15, 2013

Can, Must, Should

Just want to capture this thought before I lose it:

When dealing with customers and "unusual" situations in business, you must make a decision about what to do.

  • You can do what you "must" do, based on contracts, agreements, legalities
  • You can do what you "can" do, which may be the best you can do
  • You can do what you "should" do, based on what feels right and what you would want if you were the customer
Tags:  thoughtsbusiness
Posted under: The Business World • by Rick on 05/15/2013 at 09:48 AM
Permalink • eMail this article